Re-engineering Banking with Object-Oriented Models: Towards Customer Information Systems
نویسنده
چکیده
The banking sector is demanding re-engineering due to changes in economic setting, consumer needs and market competition and requires a redesign of current accounts-oriented information technology systems to customer-oriented systems. The paper argues that object-orientetion provides the needed transparency and consistency between the models of business systems and the models of IT systems and adopts the use of objoct-oriented methods as a basis for redesigning banking business processes and information systems. The paper reports the findings of a research project that dealt with the development of the Banking Reengineering with Object-Oriented Modelling (BROOM) method for the coupled redesign of business and information systems and gives the results of an application of the method to a bank. © 1997 Elsevier Science Ltd
منابع مشابه
Modeling and Evaluation of Stochastic Discrete-Event Systems with RayLang Formalism
In recent years, formal methods have been used as an important tool for performance evaluation and verification of a wide range of systems. In the view points of engineers and practitioners, however, there are still some major difficulties in using formal methods. In this paper, we introduce a new formal modeling language to fill the gaps between object-oriented programming languages (OOPLs) us...
متن کاملModeling and Evaluation of Stochastic Discrete-Event Systems with RayLang Formalism
In recent years, formal methods have been used as an important tool for performance evaluation and verification of a wide range of systems. In the view points of engineers and practitioners, however, there are still some major difficulties in using formal methods. In this paper, we introduce a new formal modeling language to fill the gaps between object-oriented programming languages (OOPLs) us...
متن کاملCustomer Orientation and Business Performance of Financial Institution: A Case Study of Eastern Hararghe Commercial Bank of Ethiopia
The main objective of the paper is to investigate customer treatment, financial efficiency and supporting customer services with modern banking technology in financial institutions. The customer orientation and business performance of financial institutions targets customer services to maintain long term mutual relationships. The findings of the study has direct practical relevance for the bank...
متن کاملModelsaz: An Object-Oriented Computer-Aided Modeling Environment
Modeling and simulation of processing plants are widely used in industry. Construction of a mathematical model for a plant is a time-consuming and error-prone task. In light of extensive advancements in computer science (both hardware and software), computers are becoming a necessary instrument in industrial activities. Many software tools for modeling, simulation and optimization of proces...
متن کاملIntroduction of a Framework for Customer Orientation Using Ambulant E-Banking Services Marketing (Case Study: Mellat Bank in Isfahan)
E-banking (electronic banking) is the modified business banking toward E-business (electronic business) banking that actually uses the electronic communication channels such as internet, phones, cell phones and the like. By using this method, the demands of customers such as time independent and high flexible actions are satisfied. In this process, marketing is so important because guiding cust...
متن کامل